Teacher: You know, we didn’t have the time to get to know one another when you first came here, but I want you to know that I am not the kind of woman who’d let down a child, whatever her situation, whatever her mistake.
So, I’m going to help you and do my best to welcome you here again. But on one condition. You have to stop lying to me, Mathilda. I want you to take a chance and trust me. Now tell me what happened to you.

Mathilda: OK. My family got shot down by DEA officers because of a drug problem. I left with the greatest guy on earth.

<…>

The book says you should be more trying to listen and understand.
People often do listen. But sometimes things are beyond what you can comprehend.